Privacy Policy
Last updated: 31 Jul 2026
This Privacy Policy explains how Sorano Apps Limited (“we”, “our”, “us”) collects, uses, and shares information when you use our mobile apps, games, websites, and related services (“Service”).
1. Information we collect
- Device and app information (device model, OS version, app version, language, country/region, crash and performance data).
- Identifiers for analytics/ads (for example IDFA/GAID) when the platform settings allow.
- Usage information (features used, session data, in-app events) to improve the Service.
- Purchase information related to in-app purchases (product ID, transaction status). Payments are processed by the app stores; we do not receive full payment card data.
- Contact information and message content you choose to send us (for example, when you email support).
- Profile, preference, or other information you choose to provide in certain apps.
- Content you submit to AI-enabled features, such as prompts, chat messages, feedback, reports, and supported attachments, together with AI-generated responses where applicable.
2. How we use information
- Provide, operate, maintain, secure, and improve the Service, subject to the limitations described in Section 4 regarding the use of private AI conversations for model training.
- Provide and personalize AI-enabled features, generate responses, maintain conversation context where enabled, apply safety measures, investigate reports, and prevent misuse.
- Personalize non-sensitive aspects of the experience where applicable, and show ads (including non-personalized ads depending on platform settings).
- Process in-app purchases and deliver digital content.
- Monitor performance, fix bugs, and prevent abuse and fraud.
- Communicate with you, including responding to inquiries and support requests.
- Comply with applicable laws and enforcement requests.
3. Sharing of information
- With service providers that support analytics, crash reporting, ads mediation, and infrastructure, bound by confidentiality obligations.
- With third-party AI and cloud processing providers when needed to operate AI-enabled features or generate responses. Depending on the relevant app, device, region, and service availability, processing may occur on the device or through external providers, which may include Google, Apple, or other providers identified in the relevant app or its in-app privacy notice.
- With platform operators (e.g., Apple, Google) as needed to process purchases, app distribution, and compliance.
- With authorities or third parties when required by law or to protect our rights, users, or the Service.
- In connection with corporate transactions such as merger, acquisition, or asset transfer.
4. AI-enabled features
Some Services use artificial intelligence to generate responses or other content. Information submitted to an AI-enabled feature may be processed on your device or sent to an external AI or cloud processing provider, depending on the app, device, region, and availability. Before personal data is shared with a third-party AI provider, the relevant app may present an in-app notice or consent request as required by applicable law or platform rules.
We may review user reports and limited related content to investigate safety issues, abuse, or technical problems. We do not sell the content of your private AI conversations.
We do not use the content of private AI conversations to train our own AI models. Third-party AI providers process information under their applicable terms, privacy policies, and service configurations.
We may use aggregated or de-identified usage data and interaction metadata to understand how the Service is used and to improve performance, safety, reliability, and user experience. We do not use this information to train our own foundation AI models.
Some AI-enabled Services may automatically screen messages for indications of self-harm or crisis and may display crisis support information. We may maintain aggregate, non-identifying counts of how often such information is displayed and report those counts where required by law.
5. Ads and tracking controls
Depending on your device and platform, you can reset or limit ad identifiers or choose “Limit Ad Tracking/Ask App Not to Track.” Some apps may provide in-app consent dialogs or settings to manage ads or analytics.
6. Data retention
We retain information under our control only for as long as reasonably necessary to provide the Service, meet legal obligations, resolve disputes, and protect the Service, after which it is deleted or anonymized where appropriate.
7. Age requirements
Age requirements vary by Service. Certain Services or features may be available to minors, while others may have minimum age requirements stated in the relevant app, store listing, or in-app notice. Users must meet the applicable age requirement to use those Services or features.
If you believe personal information has been collected in violation of applicable law, contact us using the details in Section 12.
8. Security
We implement reasonable administrative, technical, and physical measures to protect information under our control. However, no method of transmission or storage is completely secure.
9. International data transfers
We may process and store information on servers and with providers located in various countries. Where required, we apply appropriate safeguards to such transfers.
10. Your rights and choices
Subject to applicable law, you may have rights regarding personal information we hold about you, including rights to access, correct, delete, or object to certain processing. To exercise applicable rights, contact us using the email below. You may also manage certain settings on your device or platform account.
11. Changes to this Policy
We may update this Policy. We will post the updated version with a new “Last updated” date. Continued use of the Service after changes means you accept the updated Policy.
12. Contact
Sorano Apps Limited